Yvellecrystals.com is committed to offering you exceptional shipping services. We take pride in our daily deliveries to hundreds of satisfied customers, always ensuring prompt and attentive service to meet your needs. Our goal is to provide you with the most efficient and reliable shipping experience possible.

Does Yvellecrystals ship to my country?

We ship to almost every country around the world, with a few exceptions due to shipping restrictions. We apologize for any inconvenience, and are continuously working to expand our global delivery capabilities.

Please understand, that shipping to the following locations is not possible:

Niue, French Guiana, the British Virgin Islands, Aruba, New Caledonia, Bahrain, Cayman Islands.

How much does shipping cost?

We like to keep things simple, shipping is $4.95

* Free shipping for all orders over US$69.99 (Free Product is not included).Free shipping promotions are offered during sale seasons.
Free shipping for orders over $69.99 USD only applies to regular-priced items, not free items.

Actual shipping costs are calculated at checkout based on product weight and shipping location.
The shipping fees apply even if the product itself is free, as the carrier charges still need to be covered.

Please let me know if you need any clarification or have additional questions!

How long is the shipping time?

The transit time depends on your location, but we are normally:

• If you have left the wrong shipping address or contact information, please contact our customer service within 2 hours.
• Please note that it is the responsibility of the customers to enter their shipping address correctly. We are unable to redirect to another shipping address after we have processed and shipped the parcel.

Note:

1. Other countries not on the list, please contact our customer service.

2. This table is for reference only.

Will my order be shipped in one package?

For logistical purposes, items in the same order may arrive separately. We do this to ensure that items are shipped to our customers as quickly as possible.

Who shoud i contact if i have not received my items on time?

If you have not received your order within the expected delivery timeframe, please contact us using one of the following methods:
Email: hello@yvellecrystals.com
Our team will be happy to assist you in locating your package and keeping you updated on its status.

Before reaching out to us, you may also want to contact your local post office if the tracking information shows your parcel has arrived in your area. This can help us determine the current status of your order.

We are committed to ensuring you receive your order in a timely manner. If you have any other questions or concerns, don’t hesitate to get in touch with our customer support team.

For help & inquiries, you can check the FAQ or please contact us in the following ways:
E-mail: hello@yvellecrystals.com