30-Day Return Policy
At Yvellecrystals, we understand the challenges of selecting the perfect personal items online. That’s why we offer a 30-day return policy, allowing you to return or exchange your order for a full refund, with proof of purchase.

Please note that damages caused by regular wear and tear do not qualify for a replacement. You may return most Yvellecrystals items (unused) in their original packaging. However, the cost of return shipping is not included in your refund. Shipping costs and additional service charges, such as gift wrap, are also non-refundable.

Free Return Shipping for Our Errors
If the return is due to our error, such as sending you an incorrect or defective item, we will cover the cost of return shipping. Once we receive the item back and confirm it’s in stock, we’ll promptly process your refund or send you a replacement.

Exchanges and FinalSale  Exceptions
Please note that after an exchange is made, the item(s) no longer qualify for refunds. Additionally, free items from special offers are considered final sale, and returns or exchanges are not available in these cases.

Eligibility Requirements
To be eligible for a return, your item must be unused and in the same condition as when you received it. It must also be in the original packaging.

Return Shipping Costs
The return shipping costs may vary depending on the product weight, your shipping location, and the express delivery you choose. Return labels will only be provided for defective products within the policy timeframe.

If you have any further questions or concerns about our return policy, please don’t hesitate to reach out to our dedicated customer support team. We’re here to ensure your shopping experience with Yvellecrystals is seamless and worry-free.

To ensure the highest level of quality and safety, the following items are non-returnable:

Gift cards
Personalized products
Sale items from special offers

Damaged, Faulty, or Incorrect Orders? We’re Here to Help
If the item you ordered is damaged, faulty, or if you received an incorrect or missing item, please don’t hesitate to contact us at hello@yvellecrystals.com. Our dedicated team is here to serve you and ensure your complete satisfaction.

We value your feedback and want to hear from you. Please let us know how we can improve your shopping experience with Yvellecrystals. Your satisfaction is our ultimate goal, and we’re committed to addressing any concerns you may have.

Defective Item Replacement Offer
If you purchased a defective item within the last year and have proof of purchase, you may request a special promo code for 50% off the same item. This is our way of making it right and ensuring you receive the high-quality crystal you deserve.

Return Process and Proof of Purchase
To complete your return, we require a receipt or proof of purchase. Please note that you should not return your purchase to the address shown on the package. Instead, follow the instructions provided by our customer support team.

If you have any other questions or concerns about our return policy or the return process, please don’t hesitate to reach out to us at hello@yvellecrystals.com. We’re here to provide you with a seamless and worry-free shopping experience.

Hassle-Free Refund Process
Once we receive and inspect your return, we’ll promptly notify you via email about the approval or rejection of your refund request. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 1 week.

Please note that all shipping costs from your original order are non-refundable. This helps us maintain our competitive pricing and provide you with the best value.

If you’ve completed the return process and haven’t received your refund yet, please don’t hesitate to contact us at hello@yvellecrystals.com. We’re here to assist you and ensure a smooth resolution.

Late or Missing Refunds
If you haven’t received your refund yet, here are a few steps you can take:

Double-check your bank account to ensure the refund hasn’t been processed yet. There can sometimes be a delay before it appears.

Contact your credit card company, as it may take some time for the refund to be officially posted to your account.

Reach out to your bank, as there may be a processing period before the refund is reflected in your statement.

If you’ve completed all these steps and still haven’t received your refund, please contact us at hello@yvellecrystals.com, and we’ll be happy to look into the matter further.

Refund Eligibility for Sale Items
Please note that only regular-priced items are eligible for refunds. Unfortunately, sale items and special offers cannot be refunded.

Exchanges for Defective or Damaged Items
If you need to exchange an item due to a defect or damage, please send us an email at hello@yvellecrystals.com, and we’ll be happy to assist you with a replacement.

We’re committed to providing you with a seamless and worry-free shopping experience at Yvellecrystals. If you have any other questions or concerns, don’t hesitate to reach out to our dedicated customer support team.

Returns Without Label
To return your product, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

You may use your own shipping method. We highly recommend using a shipper who provides a tracking number so you can track your shipment. Please be sure to retain this tracking number for your records. Yvellecrystals is not responsible for packages lost in transit if sent via a non-trackable carrier.

If you have any problems, please contact us in following ways:
E-mail: hello@yvellecrystals.com